Privacy Policy

1. Our commitment

Simplide Professional Services is responsible for personal information under its control. We handle personal information in accordance with applicable Canadian privacy requirements, including the principles of accountability, consent, limited collection, safeguards and individual access.

2. Information we may collect

Depending on how you interact with us, we may collect:

• Your name, email address and telephone number.
• The service you are interested in and the message you send us.
• Appointment details provided through Microsoft Bookings.
• Documents and information you choose to provide after engaging our services.
• Basic technical information needed to operate and secure the website.

Please do not send sensitive financial, identity or immigration documents through the general website Contact form.

3. Why we use information

We may use personal information to:

• Respond to inquiries and determine the type of support requested.
• Schedule and manage consultations and provide requested services.
• Communicate about active client work.
• Maintain business, security and legal records.
• Improve the operation and accessibility of our website and services.

We do not sell personal information.

4. Service providers

Our website Contact form is processed through Formspree, and enquiries are stored in HubSpot to manage responses and follow-up. Consultation scheduling is provided through Microsoft Bookings and related Microsoft services. These providers process information under their own terms and privacy practices, and information may be processed or stored outside your province or outside Canada where it may be subject to local laws.

5. Consent and choices

By submitting information, you consent to its collection, use and disclosure for the purposes explained at or before collection. You may withdraw consent, subject to legal or contractual restrictions, by contacting us. Withdrawing consent may affect our ability to provide a requested service.

Advertising measurement

With your permission, we use Google Ads cookies to measure whether our ads lead to enquiries and interactions on this website. Google may receive technical data such as your IP address, browser information, page URL and ad-click identifiers. We do not send your form answers to Google or enable enhanced conversions or personalized advertising through this setup. You can allow or decline this measurement and change your choice using Ad measurement settings at the bottom of each page. Declining does not prevent you from contacting us or booking a consultation. See how Google uses information from partner sites.

6. Safeguards and retention

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage system can be guaranteed completely secure. We retain information only as long as reasonably necessary for the identified purpose and applicable legal, accounting or business requirements, after which it is securely deleted or anonymized where appropriate.

7. Access and correction

You may ask to access or correct personal information we hold about you, subject to applicable legal exceptions. We may need to verify your identity before responding.

8. Privacy questions or concerns

Contact our Privacy Contact at info@simplide.ca. We will review privacy questions and concerns and respond within a reasonable period.

This policy may be updated as our services or legal obligations change. The current version and effective date will remain available on this page.